In this session, Sue Theiss, Univeristy Ombuds, provides a background on the Office and how to address conflict. What are the basic skills needed to manage day-to-day conflicts and approach a difficult dialogue? Participants of the University Ombuds Office (UOO) training will learn conflict concepts and theory, active listening skills, managing anger, and a collaborative model for identifying potential solutions. The session will include a presentation, interactive activities, and opportunities for an open-dialogue, all focused on managing conflict.